Return and Refund Policy

1. Return Policy

At Zodiac-Astro, we want you to be completely satisfied with your purchase of our astrology products. If you are not entirely happy with your purchase, we’re here to help. Please review the following return policy guidelines:

1.1. Eligibility for Returns

We accept returns for eligible products within 3 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as when you received it.
• The product must be in its original packaging.
• You must provide proof of purchase, such as an order confirmation or receipt.
• Personalized or custom-made items are typically non-returnable unless there is a manufacturing defect or error on our part.

1.2. Return Process

To initiate a return, please contact our customer support team at info@zodiac-astro.com within the specified return window. Our team will provide you with instructions on how to proceed with your return. You may be required to provide additional information or images related to the product.

1.3. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of your product.

1.4. Inspection and Refund

Upon receiving your returned item, our team will inspect it for compliance with our return policy. If the return is approved, we will process your refund to the original payment method. Please allow 8 business days for the refund to appear in your account, depending on your payment provider.

2. Refund Policy

Our refund policy is designed to ensure fairness and transparency in refund processing:

2.1. Full Refunds

Full refunds are issued under the following circumstances:

• The product is damaged or defective upon arrival.
• The product/services is not as described.
• The product is lost in transit and cannot be replaced.
• An error occurs on our part during customization or personalization.

2.2. Partial Refunds

Partial refunds may be issued in the following situations:

• The product is returned with signs of use or damage not caused by our error.
• The return is initiated outside of the specified return window.
• Shipping costs are non-refundable unless the return is due to a manufacturing defect or our error.

3. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at info@zodiac-astro.com. We are here to assist you and ensure your satisfaction.